Terms and Conditions

QUALITY + SERVICE

As part of the Perfect Polish manifesto we aim to provide you with unique, high quality goods, service and excellent customer satisfaction. We want your experience with Perfect Polish to be awesome from beginning to end. Please let us know if there’s something we can do to serve you better.

PAYMENTS

We accept Visa, Discover, MasterCard through First Data UK. Bank transfer also acceptable and Pay Assist Finance

BOOKING TERMS & CONDITIONS

Booking Terms

• All personal belongs should be removed from the vehicle, Perfect Polish do not accept any liability for
loss or damage to personal property whilst the vehicle is our care.

• It is the client’s responsibility to disclose to us any known defects / weakness on the vehicle,
which may be affected by the cleaning process, prior to any work commencing. It is important to share the
vehicles history with us to ensure that the most appropriate service is offered.

• Occasional after the vehicle has had an initial wash, it can sometimes become clear that further work may
be required to get it to the standard requested. If this is the case, we will contact you before continuing.

• For all clients, we require up to a 50% deposit to secure your booking. The remaining balance is to be paid
upon completion of the works. Please see our cancellation / deposit refund policy below.

Our cancellation policy is as follows:
Notice of cancellation Compensation
48hrs or less – Loss of full deposit
5 – 7 days prior –  25% deposit refunded
8 – 14 days prior – 50% deposit refunded
15 days or more – Full deposit refund

• An additional charge will be made for excess pet hair unless already discuss at the time of booking.

• Occasionally due to weather conditions, we may need to reschedule an appointment. In this event, as
much notice as possible will be given and the earliest date offered to book back in.

Payment Terms

• A price will be given and agreed prior to any work commencing, based on the detail given by the yourself on
the condition of the vehicle at the time of booking or upon us viewing and quoting. Should the condition be such that it would require
further chargeable work to bring it up to the desired level, we will attempt to contact you to
discuss the adjustment of price. Should we be unable to reach you or your alternative point of contact,
the further work will not be completed and the quality of the completed finish may be less than previously
agreed. However, we Perfect Polish reserves the right to amend the price during the detail if necessary.
This will always be brought to the your attention before proceeding.

• Upon completion of the agreed work an invoice will be issue.

• We accept payments via bank transfer, card payment, Pay assist finance or cash. We kindly ask that payment is made
immediately.

• All late payments may be subject to a late penalty fee of £50. If still outstanding after 30 days, without
prior agreement, this will increase to £100. In cases of failure to pay, we Perfect Polish reserve the right to
appoint a debt management company to recover unpaid funds.